MAISON GENÉ · DELIVERY INFORMATION
Shipping & Delivery
Everything you need to know about receiving your handcrafted Maison Gené order.
FROM OUR KITCHEN TO YOUR DOOR
Carefully packed.
Thoughtfully delivered.
Every Maison Gené order is carefully prepared and packed to help your rusks arrive fresh, crisp and ready to enjoy.
Delivery options, available locations and charges are calculated using the address supplied during checkout. Please review your delivery information carefully before submitting your order.
Place Your Order
Select your favourite rusks and complete the secure online checkout.
We Prepare It
Your order is checked and carefully packed before collection or dispatch.
On Its Way
Where tracking is available, the relevant delivery details will be shared with you.
Where does Maison Gené deliver?
Available delivery areas are determined by the delivery address entered during checkout. If no delivery option appears for your address, please contact us before placing your order so we can advise whether an alternative arrangement is possible.
How much does delivery cost?
Delivery charges are calculated and displayed during checkout before payment. The cost may vary according to your location, parcel size and the delivery method available for your address.
How long will my order take?
Preparation and delivery times depend on product availability, order volume, destination and courier operations. Any estimate supplied is a guide rather than a guaranteed delivery date. We will contact you if a known delay materially affects your order.
How will I know when my order is on its way?
Where a courier tracking service is available, tracking or dispatch information will be sent using the contact details supplied with your order. Please also check your email spam or junk folder.
Can I change my delivery address?
Contact us immediately on +27 83 636 9047. We will try to assist if your order has not yet been prepared or dispatched. Address changes cannot be guaranteed after processing has begun, and additional delivery charges may apply.
What happens if nobody is available to receive the order?
The courier may contact you, leave delivery instructions or arrange another delivery attempt according to its procedures. Additional charges may apply when an order must be redelivered because nobody was available at the supplied address.
What if my parcel is delayed?
Unexpected delays may occur because of weather, high order volumes, public holidays, access restrictions or courier disruptions. If your order appears overdue, email maisongenebakes@gmail.com with your order number so we can help investigate.
What if my order arrives damaged or incorrect?
Please contact us as soon as possible and provide your order number together with clear photographs of the parcel, packaging and affected product. Keep all packaging while we review the matter. Assistance will be provided in accordance with our Refund & Returns Policy.
BEFORE YOU CHECK OUT
Please check your address.
Make sure the recipient’s name, street address, suburb, city, postal code and telephone number are complete and correct. Maison Gené cannot accept responsibility for delays caused by incomplete or incorrect information supplied during checkout.
SHOP HANDCRAFTED RUSKS →NEED DELIVERY HELP?
We’re happy to assist.
Have your order number ready and contact Maison Gené using the details below.